Museum FAQs

Question 1

What safety rules should I know before using the ball pit slide?

Accepted Answer

For your safety and the safety of others, all guests must sit down before sliding into the ball pit. The slide is steep and the ball pit is shallow, so standing or jumping can cause serious injury and are strictly prohibited. Guests who do not follow these rules may be asked to leave the play area. These precautions ensure that everyone can enjoy the ball pit safely.

Question 2

Are group tickets refundable?

Accepted Answer

Group reservations are refundable up to 7 days before the scheduled visit. Within 7 days, we offer a one-time courtesy reschedule. Partial refunds or reductions in guest count are not available after final payment.

Question 3

Do you offer guided tours?

Accepted Answer

Guided tours are not available at this time. However, the experience is fully self-guided and staff are stationed throughout to support guests as needed.

Question 4

Can I host my private event at Mercer Labs?

Accepted Answer

For information about hosting private events at Mercer Labs, please visit our Group Bookings page at https://www.mercerlabs.com/group-bookings

Question 5

How far in advance should I book a group visit?

Accepted Answer

We recommend booking 2–4 weeks in advance to secure your preferred date and time. We will do our best to accommodate shorter notice when possible.

Question 6

Do you offer group rates?

Accepted Answer

For information about group rates, please visit our Group Bookings page at https://www.mercerlabs.com/group-bookings

Question 7

Is there a minimum age required to visit Mercer Labs?

Accepted Answer

Guests of all ages are welcome. Children ages 3 and under enter free. Guests 17 and under must be accompanied by an adult over 18.

Question 8

Can I arrive before or after my scheduled ticket time?

Accepted Answer

Our tickets have a fifteen-minute entry window. For example, if you purchase tickets for 6:00 PM, you may enter between 6:00–6:15 PM. If you arrive outside of this entry window, you will be accommodated in the next available timeslot.

To secure immediate entry at a new date or time, you can reschedule your tickets via your confirmation email. Click “Show Ticket” on any of your tickets, then click “Rebook” to begin. A $3.00 fee per ticket applies when rescheduling.

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Question 9

What items are prohibited at Mercer Labs?

Accepted Answer

For the safety and comfort of all visitors, outside food and beverages are not permitted. Weapons of any kind are also prohibited, including glass bottles, flammable substances, and knives of any type (pen knives, switchblades, Swiss Army knives, etc.). All guests are required to pass a standard security screening to enter.

Question 10

Can I get a refund for my tickets?

Accepted Answer

For refund inquiries, please contact info@mercerlabs.com

Question 11

Will I be able to reschedule my tickets if I need to modify my date/time?

Accepted Answer

For rescheduling inquiries, please contact info@mercerlabs.com

Question 12

How long does it take to go through the museum?

Accepted Answer

Most guests spend approximately 60–90 minutes exploring the museum. You are welcome to move through the space at your own pace.

Question 13

When is the last time I can enter the museum?

Accepted Answer

Mercer Labs' entrance closes at 6:00PM on Monday, Tuesday, and Wednesday and 9:00PM on Thursday, Friday, Saturday, and Sunday. Guests arriving after these times will not be accommodated.

Question 14

Is there a coat check?

Accepted Answer

Currently, Mercer Labs does not offer coat check services.

Question 15

Are restrooms available?

Accepted Answer

Yes, restrooms are available on the first floor.

Question 16

Do I need to purchase tickets in advance?

Accepted Answer

While it is recommended to purchase tickets in advance to secure your visit, tickets are also available on a first-come, first-served basis at the box office.

Question 17

Is Mercer Labs ADA accessible?

Accepted Answer

Yes. Our entire space is ADA-compliant. If you have specific accessibility needs, we encourage you to contact us before your visit.

Question 18

Do exhibits contain lights, projections, fog, etc.?

Accepted Answer

Yes, exhibits feature low lighting, flashing lights, 4D sound, fog, mirrored surfaces, and optional physical experiences. Visitors with epilepsy, sensory processing disorders, claustrophobia, vertigo, or mobility or physical limitations should proceed with caution. Children and youth should be under adult supervision. Please alert staff immediately if you need assistance.

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